Cancellation Policy

Cancellation Policy

Last updated: October 6, 2026

At PetFishSupply.store, we understand that plans can change. If you need to cancel or modify an order, please contact us as soon as possible so we can review the current status of your purchase.

Order Cancellation Requests

If you would like to cancel an order, contact us at aquafishpets.help@gmail.com as soon as possible after placing your order.

Please include your order number and the email address used during checkout so our customer service team can locate your order quickly.

Before Processing or Shipment

If your order has not yet entered processing, packing, fulfillment, or shipment, we will make reasonable efforts to cancel it.

Cancellation requests are handled based on the status of the order at the time we receive your request.

Cancellation cannot be guaranteed once an order has entered processing or fulfillment.

After Shipment

If your order has already shipped, it may no longer be possible to cancel the shipment.

Once the order has been delivered, you may request an eligible return in accordance with our Refund Policy, Return and Refund Policy, and Shipping & Returns policy.

Cancellation Confirmation

An order is not considered cancelled until you receive confirmation from PetFishSupply.store that the cancellation has been successfully completed.

Submitting a cancellation request does not automatically guarantee that the order can be stopped before fulfillment or shipment.

Refunds for Cancelled Orders

If a cancellation is successfully completed after payment has already been processed, any approved refund will be issued to the original payment method used for the order.

Please allow additional processing time for your bank, credit card company, or payment provider to display the refund after it has been issued.

Partial Order Cancellations

If you would like to cancel only one or more items from an order, contact us as soon as possible at aquafishpets.help@gmail.com.

We will review whether the requested item can be removed before processing or shipment.

Partial cancellation may not be possible once fulfillment has begun or the affected item has already been prepared for shipment.

Orders PetFishSupply.store May Cancel

PetFishSupply.store reserves the right to cancel or refuse an order where reasonably necessary and permitted by applicable law, including where:

  • A product becomes unavailable
  • Payment cannot be authorized or verified
  • Billing, shipping, or order information is incomplete or inaccurate
  • A pricing, inventory, listing, or technical error has occurred
  • Fraudulent, suspicious, or unauthorized activity is detected
  • The order violates applicable product or shipping restrictions
  • The order cannot be fulfilled for operational or carrier-related reasons
  • The order violates our Terms and Conditions or applicable law

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

Changing an Order

If you need to change a product, quantity, shipping address, or other order information, contact us immediately at aquafishpets.help@gmail.com.

We will make reasonable efforts to assist before processing or shipment begins, but changes cannot be guaranteed once the order has entered fulfillment.

If an address change cannot be completed before shipment, the customer may need to work with the applicable carrier where available or follow our return procedures after delivery.

Shipping Address Changes

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an incorrect shipping address after placing your order, contact us as quickly as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

U.S. Customer Policy

This Cancellation Policy applies to orders placed with PetFishSupply.store for delivery within the United States.

Nothing in this policy is intended to limit any rights or protections that cannot legally be excluded under applicable federal, state, or local law.

Contact Us

For cancellation, order modification, or address-change requests, please contact:

PetFishSupply.store
Name: Moha Ibnou
Email: aquafishpets.help@gmail.com

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States