Customer Service

Customer Service

At PetFishSupply.store, we want your shopping experience to be simple, clear, and convenient. Our customer service team is available to assist with questions about products, orders, shipping, returns, refunds, and other store-related matters.

Order Support

If you have a question about an existing order, please contact us and include your order number so we can review your request more efficiently.

Our customer service team can assist with:

  • Order status questions
  • Shipping and tracking information
  • Address corrections before shipment where possible
  • Missing or incorrect items
  • Damaged or defective products
  • Return and refund requests
  • Order cancellation requests
  • General order-related questions

Product Questions

If you need additional information about a product before placing an order, contact our support team with the product name or product page link.

We will do our best to provide the available product information and help you better understand the options listed on PetFishSupply.store.

Shipping & Delivery Support

If you have questions about shipping methods, delivery estimates, order tracking, delayed shipments, missing packages, or other delivery issues, contact us and include your order number whenever possible.

PetFishSupply.store currently serves customers within the United States.

You can also review our Shipping Policy, Shipping & Delivery, and Shipping & Returns pages for additional information.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending an item back.

Our team will review your request and provide the appropriate return instructions based on the circumstances of your order.

Please review our Refund Policy and Return and Refund Policy for information regarding eligibility, return conditions, refund processing, and applicable shipping costs.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at aquafishpets.help@gmail.com.

Please include:

  • Your order number
  • A brief description of the issue
  • The name of the affected product
  • Clear photographs of the product and packaging where appropriate

This information helps our team review the issue efficiently and determine the appropriate next steps.

Order Tracking

If tracking information is available for your shipment, it will generally be sent to the email address associated with your order after shipment.

If your tracking information has not updated or your package appears significantly delayed, contact us with your order number so we can review the available shipment information.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to assist before the order has entered processing or shipment. However, changes or cancellations cannot be guaranteed once fulfillment has begun or the order has already shipped.

Contact Customer Service

PetFishSupply.store
Name: Moha Ibnou
Email: aquafishpets.help@gmail.com

Business Address

PetFishSupply.store
30 N Gould St Ste R
Sheridan, WY 82801
United States

Help Us Assist You Faster

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.

For product-related questions, including the product name or a link to the product page will help us identify the item more quickly.

Thank you for choosing PetFishSupply.store. Our goal is to provide clear, helpful support whenever you need assistance with your shopping experience.