Refund Policy

At PetFishSupply.store, we want every customer to have a clear and straightforward shopping experience. If you need to return an eligible item or request a refund, please review the policy below.

Return Requests

You may request a return within 14 days of receiving your order.

To start a return, contact us at aquafishpets.help@gmail.com and include your order number, the item you would like to return, and the reason for your request.

Please do not send an item back before receiving return instructions from our customer support team.

Return Eligibility

To be eligible for a return, items should be in their original condition and include the original packaging, accessories, tags, manuals, and components where applicable.

Items that have been significantly used, altered, damaged after delivery, or returned with missing parts may not qualify for a full refund where permitted by applicable law.

Certain items may not be eligible for return due to their nature, condition, hygiene considerations, or other applicable restrictions.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at aquafishpets.help@gmail.com.

Please provide your order number, a brief description of the issue, and clear photographs of the item and packaging where appropriate. This information helps us review your request efficiently and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If your refund is approved, it will be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Partial Refunds

In certain circumstances, only a partial refund may be issued where permitted by applicable law.

This may apply to items that are returned:

• With signs of excessive use
• Damaged after delivery
• With missing parts or accessories
• Without original packaging where this affects the condition or value of the item
• In a condition materially different from how the item was originally delivered

Return Shipping

For standard returns that are not caused by an error by PetFishSupply.store, customers may be responsible for return shipping costs.

If an item arrived damaged, defective, or incorrect, we will provide the appropriate return instructions after reviewing your request.

We recommend using a trackable shipping service for approved returns. PetFishSupply.store is not responsible for return packages that are lost before reaching the designated return location.

Please do not send returns directly to our business address unless our support team specifically instructs you to do so.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is the result of an error by PetFishSupply.store, the item arrived damaged or defective, or a refund of shipping charges is otherwise required under applicable law.

Expedited, priority, premium, or upgraded shipping charges are generally non-refundable once the applicable shipping service has been provided.

Order Cancellations

If you would like to cancel an order before it has shipped, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to stop the order before shipment, but cancellation cannot be guaranteed once the order has entered processing, fulfillment, or has already been shipped.

If an order has already shipped, you may need to follow the applicable return procedure after receiving it.

Exchanges

If you would like a different item, please contact our customer support team.

Depending on product availability and the circumstances of your request, the simplest option may be to return the eligible item for a refund and place a new order for the replacement product.

Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not yet appeared in your account, please allow additional time for your bank, card issuer, or payment provider to process the transaction.

If a reasonable processing period has passed and your refund is still not visible, contact us at aquafishpets.help@gmail.com so we can review the transaction details with you.

U.S. Consumer Rights

This Refund Policy is intended for customers purchasing from PetFishSupply.store in the United States.

Nothing in this policy is intended to limit any consumer rights or protections that cannot legally be excluded under applicable federal, state, or local law.

Contact Us

For questions regarding returns, refunds, exchanges, damaged items, or order cancellations, please contact:

PetFishSupply.store
Email: aquafishpets.help@gmail.com

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States