Shipping & Returns
Shipping & Returns
Last updated: October 6, 2026
At PetFishSupply.store, we aim to make shipping and returns as clear and straightforward as possible. Please review the information below before placing your order.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing times may vary depending on product availability, order volume, weekends, U.S. federal holidays, and other operational factors.
Orders placed outside normal processing periods may begin processing on the next available business day.
Shipping Destinations
PetFishSupply.store currently ships within the United States.
Available shipping services for your address will be displayed during checkout.
Certain products may be subject to shipping restrictions based on the delivery location, carrier requirements, product limitations, or applicable federal, state, or local requirements.
Shipping Methods
Available shipping methods and applicable charges are displayed during checkout based on your order and delivery address.
The shipping options shown at checkout are the services currently available for your location.
Delivery Estimates
Estimated delivery times may vary depending on your location within the United States, selected shipping service, carrier operations, product availability, seasonal demand, and other factors.
Delivery timeframes shown at checkout or in order communications are estimates unless expressly stated otherwise.
Delivery dates are not guaranteed and may be affected by circumstances outside our reasonable control.
Order Tracking
Where tracking is available, tracking information will be sent to the email address associated with your order after shipment.
Please allow some time for tracking details to become active within the carrier's system after receiving your shipping confirmation.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
Customers are responsible for providing the correct address, including any apartment number, suite number, unit number, ZIP code, or other information required for successful delivery.
If you notice an error after placing an order, contact us as soon as possible at aquafishpets.help@gmail.com.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered processing, fulfillment, or has already been shipped.
Delayed or Lost Shipments
Occasional delays may occur due to circumstances outside our reasonable control, including carrier disruptions, severe weather, transportation issues, seasonal demand, natural disasters, or other unforeseen events.
If your order appears significantly delayed or has not arrived within the expected delivery period, please contact us at aquafishpets.help@gmail.com with your order number so we can review the available tracking information.
Where appropriate, we may work with the shipping carrier to investigate a delayed or missing shipment.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please first check:
- Around the delivery location or entrance
- Your mailbox or parcel locker
- Any designated safe delivery area
- With household members
- With neighbors
- With building management or reception where applicable
If you are still unable to locate the package, contact our support team for assistance.
Damaged, Missing, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, is missing from the shipment, or is different from what you ordered, contact us as soon as possible at aquafishpets.help@gmail.com.
Please include your order number, a brief description of the issue, and clear photographs of the product and packaging where appropriate.
Multiple Shipments
Some orders may be divided into more than one shipment depending on product availability, fulfillment location, package requirements, or other operational factors.
Packages may arrive separately and may have different tracking numbers.
Failed Delivery or Returned Packages
If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or another delivery-related issue, please contact us for assistance.
Additional shipping charges may apply if the order needs to be shipped again.
If an eligible returned package is refunded instead of reshipped, original shipping charges may be non-refundable where permitted by applicable law.
U.S. Shipping Restrictions
Certain products may not be available for shipment to specific U.S. states, territories, addresses, or locations due to carrier restrictions, product limitations, or applicable federal, state, or local requirements.
If a product cannot be shipped to your address, the applicable shipping option may not appear during checkout, or we may contact you regarding the affected item.
Returns
You may request a return within 14 days of receiving your order.
To begin a return, contact us at aquafishpets.help@gmail.com and include your order number, the item you would like to return, and the reason for your request.
Please do not send an item back before receiving return instructions from our support team.
Return Condition
Returned items should be in their original condition and include the original packaging, tags, accessories, manuals, and components where applicable.
Items that have been significantly used, altered, damaged after delivery, or returned with missing parts may not qualify for a full refund where permitted by applicable law.
Certain items may not be eligible for return because of their nature, condition, hygiene considerations, or other applicable restrictions.
Return Shipping
For standard returns that are not the result of an error by PetFishSupply.store, customers may be responsible for return shipping costs.
If an item arrived damaged, defective, or incorrect, we will provide the appropriate return instructions after reviewing your request.
We recommend using a trackable shipping method for approved returns.
Please do not send returns directly to our business address unless our support team specifically instructs you to do so.
Refunds
Once your returned item has been received and reviewed, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to the original payment method used for the order.
Please allow additional time for your bank, card issuer, or payment provider to process and display the refund after it has been issued.
Original Shipping Charges
Original shipping charges are generally non-refundable unless the return resulted from an error by PetFishSupply.store, the product arrived damaged or defective, or a refund of shipping costs is otherwise required under applicable law.
Expedited, priority, premium, or upgraded shipping charges are generally non-refundable after the applicable shipping service has been provided.
Order Cancellations
If you would like to cancel an order before it has shipped, contact us as soon as possible at aquafishpets.help@gmail.com.
We will make reasonable efforts to stop the order before shipment, but cancellation cannot be guaranteed once the order has entered processing, fulfillment, or has already been shipped.
If the order has already shipped, you may need to follow the applicable return procedure after delivery.
Exchanges
If you would like a different item, please contact our support team.
Depending on the circumstances and product availability, the simplest option may be to return the eligible item for a refund and place a new order for the desired product.
U.S. Consumer Rights
This Shipping & Returns policy is intended for customers purchasing from PetFishSupply.store in the United States.
Nothing in this policy is intended to limit any consumer rights or protections that cannot legally be excluded under applicable federal, state, or local law.
Contact Us
For shipping, return, refund, exchange, or order questions, please contact:
PetFishSupply.store
Name: Moha Ibnou
Email: aquafishpets.help@gmail.com
Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States