Shipping & Delivery

Last updated: October 6, 2026

At PetFishSupply.store, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it reaches your delivery address.

Order Processing

Orders are processed after payment has been successfully authorized.

Processing times may vary depending on product availability, order volume, weekends, U.S. federal holidays, or other operational factors. Orders placed outside normal business processing periods may begin processing on the next available business day.

Once your order has been prepared for shipment, you may receive a shipping confirmation email with available tracking information.

Shipping Destinations

PetFishSupply.store currently ships within the United States.

Available shipping options for your delivery address will be displayed during checkout.

Certain products may be unavailable for shipment to specific states, territories, addresses, or locations because of carrier limitations, product restrictions, or applicable federal, state, or local requirements.

Shipping Methods

Available shipping methods and applicable delivery charges are displayed during checkout based on your order and delivery address.

The shipping options shown at checkout represent the services currently available for your destination.

Shipping Costs

Shipping costs may vary depending on factors such as:

Delivery location
Package size and weight
Products included in the order
Selected shipping service
Available shipping promotions

Any applicable shipping charges will be displayed before you complete your purchase.

Delivery Estimates

Estimated delivery times may vary depending on your location within the United States, selected shipping service, carrier operations, product availability, seasonal demand, and other factors.

Any delivery timeframe displayed during checkout or provided in an order confirmation should be treated as an estimate unless specifically stated otherwise.

Delivery times are not guaranteed and may be affected by circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking information will be sent to the email address associated with your order after the shipment has been dispatched.

Please allow some time for tracking information to become active in the carrier's system after receiving your shipping confirmation.

Shipping Address

Please ensure that your shipping information is complete and accurate before placing your order.

Customers are responsible for providing the correct delivery address, including any apartment number, suite number, unit number, ZIP code, or other information required for successful delivery.

If you notice an error after placing an order, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing, fulfillment, or has already been shipped.

Delayed Shipments

Occasional delivery delays may occur due to circumstances outside our reasonable control, including:

Severe weather
Carrier disruptions
Transportation delays
Peak holiday or seasonal demand
Natural disasters
Unexpected carrier service interruptions
Other unforeseen events

If your order appears significantly delayed, please contact our support team so we can review the available tracking information.

Lost Packages

If your order has not arrived within the expected delivery period, contact us at aquafishpets.help@gmail.com and include your order number.

Where appropriate, we may review tracking information and work with the shipping carrier to investigate the shipment.

Please allow reasonable time for any carrier investigation to be completed.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Around your delivery location or entrance
Your mailbox or parcel locker
Any designated safe delivery area
With household members
With neighbors
With building reception or management where applicable
Porches, garages, side doors, or other common carrier delivery locations

If the package still cannot be located, contact us at aquafishpets.help@gmail.com for further assistance.

Damaged Deliveries

If your package arrives visibly damaged, please photograph the outer packaging and affected product before discarding any packaging materials.

Contact us at aquafishpets.help@gmail.com with your order number, a brief description of the issue, and clear photographs where appropriate so we can review the matter.

Incorrect or Missing Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from the one ordered, contact us as soon as possible.

Please include your order number and details of the issue so that our support team can review your order and determine the appropriate solution.

Multiple Shipments

Some orders may be divided into multiple shipments depending on product availability, fulfillment location, package requirements, or other operational factors.

When this occurs, packages may arrive separately and may have different tracking numbers.

Failed Delivery or Returned Packages

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or another delivery-related issue, please contact us for assistance.

Additional shipping charges may apply if the order needs to be shipped again.

If a returned package is eligible for a refund instead of reshipment, original shipping costs may be non-refundable where permitted by applicable law.

U.S. Shipping Restrictions

Certain products may be restricted from shipment to specific states, territories, addresses, or locations due to product restrictions, carrier requirements, or applicable federal, state, or local laws.

If a product cannot be shipped to your address, the applicable shipping option may not appear during checkout, or we may contact you regarding the affected item.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to assist before the order has entered shipment processing or fulfillment.

Once an order has shipped, changes or cancellations may no longer be possible.

Returns After Delivery

For information regarding eligible returns, refunds, damaged items, exchanges, or cancellations after delivery, please review our Refund Policy and Return and Refund Policy.

Carrier Responsibility

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside the direct control of PetFishSupply.store.

We will make reasonable efforts to assist customers with available tracking information and delivery-related questions when an issue occurs.

Contact Us

For shipping, tracking, or delivery questions, please contact:

PetFishSupply.store
Name: Moha Ibnou
Email: aquafishpets.help@gmail.com

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States