Return and Refund Policy

Last updated: October 6, 2026

At PetFishSupply.store, we want every order to arrive as expected and for our customers to be satisfied with their purchases. If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.

Returns

You may request a return within 14 days of receiving your order.

To start a return, contact us at aquafishpets.help@gmail.com and include your order number, the item you would like to return, and the reason for your return.

Once your return request has been reviewed, we will provide you with the appropriate return instructions. Please do not send any item back before contacting us and receiving return instructions.

Returned items must be in their original condition, with all original packaging, tags, accessories, manuals, and components included where applicable.

Condition of Returned Items

You may reasonably inspect an item after delivery. However, returned products must not show excessive use, damage, alteration, or missing parts beyond what is reasonably necessary to inspect the product.

Items that are returned used, damaged, incomplete, altered, or otherwise not in their original condition may be refused or may qualify for only a partial refund where permitted by applicable law.

Non-Returnable Items

Certain products may not be eligible for return due to their condition, nature, health or hygiene considerations, or other applicable restrictions.

Items may also be refused for return or may receive a reduced refund if they are:

• Used beyond reasonable inspection
• Damaged after delivery
• Altered, modified, or tampered with
• Missing parts, accessories, packaging, or original components
• Returned in a condition that prevents the item from being resold
• Returned without appropriate protective packaging when this results in damage

If you are unsure whether your item is eligible for return, please contact us at aquafishpets.help@gmail.com before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at aquafishpets.help@gmail.com.

Please include your order number, a brief description of the issue, and clear photographs of the item and packaging where appropriate. This information helps us review your request efficiently and determine the appropriate resolution.

Return Shipping

For standard returns that are not the result of an error by PetFishSupply.store, customers may be responsible for return shipping costs.

If a return is required because the product arrived damaged, defective, or incorrect, we will provide the appropriate instructions after reviewing your request.

We strongly recommend using a trackable shipping service for all approved returns. PetFishSupply.store is not responsible for return packages that are lost, misdirected, or damaged before reaching the designated return location.

Please do not mail returns directly to our business address unless our customer service team specifically instructs you to do so.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will be issued to the original payment method used for the purchase.

After a refund has been issued by PetFishSupply.store, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is the result of an error by PetFishSupply.store, the item arrived damaged or defective, or a refund of shipping charges is otherwise required under applicable law.

Charges associated with expedited, priority, premium, or other upgraded shipping services are generally non-refundable once the applicable shipping service has been provided.

Order Cancellations

If you would like to cancel an order before it has been shipped, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to stop the order before shipment. However, cancellation cannot be guaranteed once the order has entered processing, fulfillment, or has already been shipped.

If an order has already shipped, you may need to follow the applicable return procedure after receiving the order.

Exchanges

If you would like to exchange an eligible item for another product, please contact us at aquafishpets.help@gmail.com.

Depending on the circumstances and product availability, the most efficient option may be to return the eligible item for a refund and place a new order for the desired replacement product.

Missing or Delayed Refunds

If you have received confirmation that a refund was issued but it has not yet appeared in your account, please allow additional time for your bank, credit card company, or payment provider to process the transaction.

If a reasonable processing period has passed and the refund is still not visible, contact us at aquafishpets.help@gmail.com and we will review the transaction details with you.

Applicable Law

This Return and Refund Policy is intended for customers purchasing from PetFishSupply.store in the United States. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable federal, state, or local law.

Contact Us

For questions regarding returns, refunds, exchanges, damaged items, or order cancellations, please contact us:

PetFishSupply.store
Email: aquafishpets.help@gmail.com

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States