Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with PetFishSupply.store. We aim to make every order straightforward from checkout through delivery. Please review the shipping information below before placing your order.

Order Processing

Orders are processed after payment has been successfully authorized.

Processing times may vary depending on product availability, order volume, weekends, U.S. federal holidays, or other operational factors. Orders placed during weekends or holidays may begin processing on the next business day.

Once your order has been prepared for shipment, you may receive a shipping confirmation email containing available tracking information.

Shipping Destinations

PetFishSupply.store currently ships within the United States.

Available shipping options for your address will be displayed during checkout. If a shipping method is not available for your address, the order may not be eligible for delivery to that location.

Certain products may be subject to shipping restrictions based on destination, carrier requirements, or applicable federal, state, or local regulations.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.

Shipping costs may vary depending on the delivery address, order size, package weight, product type, and selected shipping service.

Any available free-shipping promotion or minimum-order offer will be displayed on the Site or during checkout where applicable.

Estimated Delivery Times

Estimated delivery times may vary depending on your U.S. location, selected shipping method, carrier operations, and product availability.

Delivery estimates shown at checkout or in order communications are provided as estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, transportation delays, peak seasonal demand, natural disasters, or other unforeseen events.

Tracking Your Order

Where tracking is available, tracking details will be provided by email after your order has been shipped.

Please allow some time after receiving your shipping confirmation for tracking information to become active within the carrier's system.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your delivery information before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing, fulfillment, or has already been shipped.

Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the shipment where applicable, please contact us for assistance.

Additional shipping charges may apply if the order needs to be shipped again.

If a package is returned to us and a refund is requested instead of reshipment, original shipping charges may be non-refundable where permitted by applicable law.

Lost Packages

If tracking indicates that your order has not arrived within the expected delivery period, please contact us at aquafishpets.help@gmail.com.

We may review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Please allow reasonable time for the carrier's investigation process where required.

Damaged Packages

If your order arrives visibly damaged, please photograph the package and affected product as soon as possible.

Contact us at aquafishpets.help@gmail.com with your order number, a brief description of the issue, and clear photographs of the damaged package and item.

We will review the information and provide the appropriate next steps.

Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from the one ordered, contact us as soon as possible at aquafishpets.help@gmail.com.

Please provide your order number and details of the issue so that we can review the order and determine the appropriate solution.

Multiple Shipments

Some orders may be shipped in more than one package depending on product availability, warehouse location, or fulfillment requirements.

If your order is divided into multiple shipments, the packages may arrive at different times and may have separate tracking numbers.

U.S. Shipping Restrictions

Some products may be restricted from shipment to certain U.S. states, territories, addresses, or locations due to carrier limitations, product restrictions, or applicable legal requirements.

If an item cannot be shipped to your delivery address, the applicable shipping option may not appear during checkout, or we may contact you regarding the affected item.

Delivery Confirmation

An order may be considered delivered when the shipping carrier records the shipment as delivered to the address provided during checkout.

If tracking shows your package as delivered but you cannot locate it, please check:

• Around the delivery location or entrance
• With household members
• With neighbors
• With building management or reception where applicable
• Any designated safe delivery location
• Your mailbox, parcel locker, porch, garage, or other common carrier delivery area

If you are still unable to locate the package, contact us at aquafishpets.help@gmail.com for assistance.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible at aquafishpets.help@gmail.com.

We will make reasonable efforts to assist before the order has entered processing or shipment. Once an order has shipped, changes or cancellations may no longer be possible.

Please refer to our Return and Refund Policy for information about returns after delivery.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside the direct control of PetFishSupply.store.

Carrier delays caused by weather, transportation disruptions, holidays, service interruptions, or other unexpected events may extend estimated delivery times.

We will make reasonable efforts to assist customers with available tracking information when a delivery issue occurs.

Contact Us

If you have questions about shipping, delivery, tracking, or an order in transit, please contact:

PetFishSupply.store
Email: aquafishpets.help@gmail.com

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States